For members and families
How can we help?
Clear answers for creating your profile, finding matches and connecting safely.
Member documentation
Getting Started
Register your account
Create your secure member login before building a matrimony profile.
Sign in and use the member dashboard
The member dashboard keeps your profile, connections, saved items and subscription in one place.
Member documentation
Your Profile
Create your matrimony profile
Build your profile in saved sections, then review it before submitting for publication or moderation.
Choose your country, state or region, and city
Country and State/Region are linked so you only browse states and cities within the selected country.
Save, submit and understand profile status
Private section drafts let you return to unfinished work; final submission controls the profile record and its publication status.
Edit and keep your profile current
Accurate details improve matching and help other members make informed decisions.
Add a suitable profile photo
The wizard profile-photo step prepares your main profile image; the Photos area manages the separate gallery.
Use the profile completion guide
The completion guide highlights missing details that can improve the quality of your profile.
Manage photo galleries and private access
Add profile, personal and family photos while deciding who may view each image.
Use family-managed profile access
Share selected profile responsibilities with a parent, sibling or guardian while retaining ownership and revocation controls.
Complete your profile with the Profile Wizard
Create or update a profile one section at a time, with private saves and a final review.
Use a Family Helper account
A Family Helper account gives invited relatives access to shared profiles without candidate onboarding.
Member documentation
Search and Matching
Search and filter profiles
Search helps you narrow the profile directory to members who meet important criteria.
Understand recommended matches
Recommended matches rank eligible profiles using the compatibility information available to the system.
Set your match preferences
Preferences tell the recommendation system which characteristics are important to you.
Save and review favourites
Favourites provide a private shortlist of profiles you want to revisit.
Save searches and receive match alerts
A saved search lets you reuse useful criteria and, where enabled, receive alerts about new results.
Use advanced profile search
Advanced search combines the standard directory filters with detailed profile criteria and direct Matrimony ID lookup.
Use personalised discovery feeds
Discover groups suitable profiles into focused feeds and explains why each recommended profile may be relevant.
Member documentation
Interests and Connections
Send an interest request
An interest request is the moderated first step toward a private connection.
Respond to received interests
The Received Interests page lists approved requests sent to your profile.
Use private messaging
Private conversations become available only after the required interest connection is accepted.
Track and manage an interest request
Interest Activity shows every step from ministry review through response, expiry or archive.
Make private voice and video calls
Use browser-based calls without exposing your personal phone number.
Member documentation
Privacy, Verification and Safety
Control profile and contact privacy
Privacy settings determine how your profile details, photo and contact information are exposed.
Request verification and understand badges
Verification gives members a visible trust signal after the website reviews the required evidence.
Complete phone, selfie and identity verification
The Trust Centre keeps phone, selfie and identity checks separate so each badge describes the evidence actually reviewed.
Block a member or report a safety concern
Use the safety controls when contact is unwanted, suspicious or contrary to the community rules.
Troubleshoot galleries, family access and calls
Use these checks when a protected photo, family invitation, interest action or private call is not available.
Member documentation
Notifications, Membership and Support
Manage notifications and reminders
Notification preferences let you control eligible email and in-site updates.
Choose and manage a membership plan
Check your current benefits, trial expiry and checkout terms before choosing a paid membership.
Review membership benefits and limits
The Benefits screen shows the plan currently controlling your account and the usage remaining in each allowance period.
Contact customer support
Send account, technical or payment questions to the support team from your member area.
Referrals, discounts and subscription credits
Share your personal registration link and use eligible earned credit towards future subscription checkouts.