Use these checks when a protected photo, family invitation, interest action or private call is not available.

Steps

1. For a missing photo, confirm that it has been approved and that its visibility permits you to view it. Request access again if an earlier approval has expired.
2. For a family invitation, sign in with the exact invited email address and accept it before trying to manage the shared profile.
3. For a missing interest action, check its timeline. Accepted interests cannot be withdrawn, while expired or declined interests may require the resend waiting period.
4. For a call problem, confirm that the connection is accepted, neither member is blocked, the recipient accepts that call type, and the caller plan permits it.
5. Allow browser microphone or camera permission, use a current browser and contact support if the problem continues.

Good to know

• Never share login details or one-time invitation links while troubleshooting.
• Use Report and Block immediately if a call or photo interaction creates a safety concern.