Frequently asked questions

Encounter3 is a Christian matchmaking platform created for people seeking a meaningful, faith-centred relationship with the intention of marriage. The platform helps members connect based on faith, values, lifestyle, interests and relationship preferences.

Encounter3 is intended for single Christians who are genuinely seeking a committed relationship and marriage. Members are expected to provide accurate information about themselves and respect the Christian values and community standards of the platform.

Encounter3 is primarily a Christian matchmaking and matrimonial platform rather than a casual dating service. Its purpose is to help people discover compatible partners and build relationships that may lead to Christian marriage.

No. Encounter3 welcomes Christians from different denominations and traditions. Where available, members can include their denomination and faith-related preferences within their profile and matching preferences.

Create an account, complete your personal and faith information, add your preferences and upload an appropriate profile photograph. A complete profile helps other members understand who you are and can improve the quality of your matches.

Encounter3 uses information from your profile, including faith, interests, lifestyle, preferences and other compatibility factors, to help you discover members who may be suitable matches.

Yes. Depending on your membership plan, you may be able to search and filter member profiles using available criteria such as age, location, faith preferences and other compatibility factors.

Depending on your membership plan and the other member's settings, you may be able to like a profile, send an expression of interest or initiate a connection.

Messaging availability may depend on your membership plan and the connection status between you and the other member. Some communication features may only become available after mutual interest or connection.

Not every connection will lead to a conversation or relationship. Members are encouraged to respect each other's decisions and continue exploring other compatible profiles.

Yes. Encounter3 offers a free membership option along with paid membership plans. Features and communication options vary depending on the selected plan.

Encounter3 offers multiple membership tiers designed to provide different levels of access to matching, communication and additional features. Full plan details and inclusions are available on the Membership Plans page.

Yes. Members can upgrade to another membership plan whenever eligible. Any applicable pricing and membership terms will be displayed before payment is completed.

If automatic renewal applies to your selected membership plan, this will be clearly explained during the subscription process. Members can manage their subscription through their account settings.

Yes. Members can manage or cancel eligible subscriptions through their account or contact Encounter3 support for assistance. Cancellation does not normally provide a refund for a membership period already used unless required by applicable law or stated otherwise in the refund policy.

No. Encounter3 is designed with member privacy in mind. Some profile information may be publicly visible, while more detailed or sensitive information is restricted to signed-in members or controlled according to available privacy settings.

No. Public visitors may only see limited profile information. Detailed profile information and member-only content are reserved for authorised signed-in users.

Encounter3 uses account controls, moderation, reporting tools and other safeguards to help maintain a respectful community. Members should still follow normal online safety practices when communicating with people they meet online.

Use the available Report feature or contact Encounter3 support. Reports may include suspected scams, misleading information, harassment, inappropriate content or behaviour that violates Encounter3 community standards.

No. Members should never send money, banking information, passwords or other sensitive financial information to someone they have met through Encounter3. Requests for money should be treated cautiously and reported when appropriate.

Encounter3 observes Sunday as a Sabbath day and encourages members to dedicate time to worship, rest, family and spiritual reflection.

From 12:00 AM Sunday until 12:00 AM Monday in Australia/Melbourne, matchmaking activities including profile searching, messaging, likes, sending interests and initiating matches are paused.

Yes. Non-matchmaking areas of Encounter3 may remain available. However, features specifically related to discovering, contacting or initiating interactions with potential matches are paused during the Sabbath period.

No. Messaging is paused during the Sabbath period even between members who are already connected.

Matchmaking functionality automatically becomes available again at 12:00 AM Monday in Australia/Melbourne, when the Sunday Sabbath period ends.

Yes. You can update eligible profile information, preferences, photographs and account settings through your member dashboard.

If profile visibility controls are available within your membership, you can use them to temporarily reduce or hide your profile from other members without permanently deleting your account.

Account credentials and personal settings can be managed through your account settings. Additional verification may be required for security-sensitive changes.

Account management options are available within your member settings. Depending on the available options, you may be able to deactivate your profile temporarily or permanently close your account.

No matchmaking service can guarantee a relationship or marriage. Encounter3 provides tools to help Christians discover, communicate with and get to know compatible people. Prayer, discernment, communication and personal decisions remain an important part of the journey.