Privacy Policy
Last updated: 9th October 2026
Encounter3 (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit or use the Encounter3 website, services, memberships, events and related communications.
Information We Collect
We may collect information you provide directly, including:
- Your name, email address, phone number and account details
- Profile, membership, registration and event information
- Messages, enquiries, feedback and support requests
- Payment and transaction information processed through our payment providers
- Information you choose to share through forms, surveys or communications with us
We may also collect technical information automatically, such as your IP address, browser type, device information, pages visited, referring website and cookies or similar technologies.
How We Use Your Information
We use personal information to:
- Provide, manage and improve Encounter3 services
- Create and administer accounts, memberships, registrations and event participation
- Process payments, where applicable
- Respond to enquiries and provide customer support
- Send service notices, updates and communications you have requested
- Send marketing communications where permitted or where you have given consent
- Maintain website security, prevent fraud and comply with legal obligations
- Understand how visitors use our website and improve its content and experience
Cookies and Analytics
Encounter3 may use cookies and similar technologies to keep the website functioning, remember preferences, understand website traffic and improve our services.
You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.
How We Share Information
We do not sell your personal information.
We may share information with trusted third-party providers who help us operate our website and services, including payment processors, email platforms, website hosting providers, analytics providers and event or membership administration services. These providers may only use your information to perform services for us or as required by law.
We may also disclose information where required or permitted by law, to protect the safety, rights or property of Encounter3 or others, or as part of a business restructure or transfer.
Payments
Payments are processed by secure third-party payment providers. Encounter3 does not ordinarily store full payment-card details on its own systems. Please review the relevant payment provider’s privacy policy for information about how it handles your payment information.
Marketing Communications
You can opt out of marketing emails at any time by using the unsubscribe link in an email or contacting us directly. You may still receive important service-related communications where necessary.
Data Security
We use reasonable administrative, technical and organisational safeguards to protect personal information. However, no online system or transmission can be guaranteed completely secure, and you provide information at your own risk.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, meet legal, accounting or reporting obligations, resolve disputes and enforce our agreements.
Your Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or transfer of your personal information. You may also have the right to withdraw consent where we rely on consent to process your information.
To make a privacy request, contact us using the details below. We may need to verify your identity before responding.
Children’s Privacy
Encounter3 is not intended for children under the age of 16 without appropriate parental or guardian consent. We do not knowingly collect personal information from children in breach of applicable law. If you believe a child has provided us with personal information improperly, please contact us.
Third-Party Links
Our website may contain links to third-party websites or services. Encounter3 is not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing them with personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date. We encourage you to review it periodically.
Contact Us
For questions, concerns or privacy requests, reach out to us through the contact us form